Frequently Asked Questions

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Yes, we believe that any service based business should understand that customer satisfaction is of the highest priority. We stand behind our work and take pride in delivering an exceptional customer experience. If for any reason you're not happy with our work, please let us know and we will do what we can to make it right.

We understand that life happens and unforeseen events can arise. Please let us know asap if you need to reschedule your service. Any deposits made to reserve time on the schedule are non refundable even if you cancel service totally, however, you will not be double charged when you reschedule.

Yes, we carry a general liability insurance policy to protect your property and our business. 

Yes, we offer a variety of discounts for customers who schedule recurring cleaning services either monthly or annually. You can find a breakdown of our recurring service discounts and pricing here.

We offer Active duty Military & Veterans, Nurses, and First Responders a special rate of 15% off standalone, or an additional $50 off when taking advantage of another promotion such as bundle and save discount or recurring services discount. We at Family Home Care and Services would like to thank these members of the community for the important duties and sacrifices they make for us all. 

All customers can receive a $50 dollar gift card of your choice when you refer us to a friend or family member who purchases at least one service with us. You can repeat this for each unique referral you send us our way.

All customers can receive a discount of $10 dollars for leaving us a review on Google or Yelp.

All customers can receive a discount of $10 dollars for following us on social media and doing a shoutout/repost on your social profile.

Yes, all of our employees undergo a thorough background check before they're hired. We often times do door knocking which requires a solicitors license, which requires us and our employees to pass a background check. We only hire trustworthy and reliable professionals to ensure the safety of our customers and their property.

We accept most major credit card issuers, Apply Pay, and Google Pay. You can also pay with check. You can make checks out to Family Home Care and Services LLC. (Credit cards are charged a 3% card processing fee.)

Yes, please email contactus@familyhomecareandservices.com to request a deletion of your account, and any personal collected information related to you. Reference our Privacy Policy for more information.